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Understand the Terms That Cover Your Account

These legal terms set out how pulytoto operates your account, handles your data, and manages access for eligible regions where local law permits. Before you use DANA, OVO, or GoPay to fund your wallet, take a moment to read what applies to you.

Account Eligibility TermsDANA, OVO, GoPay Wallet PolicyData Handling & RetentionCookie and Tracking NoticeContact Rights & Requests
pulytoto Understand the Terms That Cover Your Account
LEGAL CONTACT

Reach Us on Policy and Account Questions

If you need to raise a legal query, request a data copy, or dispute a decision made on your account, we have three direct paths to our support team. Each channel connects you to the same team — choose whichever fits your situation.

Live Chat Support Open the live chat widget from your account dashboard. Our team handles legal queries including data requests, account closure questions, and terms clarification during available support hours.
Email for Formal Requests Send formal data access or policy dispute requests to our support address shown in your account settings. Written requests receive a written response so you have a clear record.
Account Help Centre The Help Centre in your account portal covers wallet verification steps for DANA, OVO, and GoPay, along with answers to common eligibility and terms questions without needing to contact the team.
ACCOUNT PROTECTION

How We Handle Data, Cookies, and Account Security

Your account data and transaction history are stored with access controls in place. Here is how we approach the four areas that matter most to you as an account holder on pulytoto.

Data Handling and Retention

We collect only what we need to operate your account — login details, wallet references for DANA, OVO, or GoPay, and transaction records. Data is retained for the period required under applicable law, then deleted.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how features are used. You can adjust cookie preferences from your browser settings at any time without affecting account access.

Account Security Practices

Login is protected by OTP verification sent to your registered mobile number. If we detect unusual access from a new device, we require re-verification before the session continues — this applies whether you access from mobile or desktop.

Requesting Changes or Deletion

You can request a copy of your data, ask us to correct inaccurate records, or request account closure through live chat or email. We process these requests in line with applicable Indonesian consumer data obligations.

Questions We Get About Our Legal Terms

Real questions from account holders about eligibility, data, cookies, wallet policies, and how to contact us when something needs resolving.

Access is available where local law in your region permits online gaming. You must meet the minimum age requirement under applicable law and provide accurate registration details to pass verification.

We store a transaction reference number and the amount for each wallet deposit or withdrawal. We do not store your DANA, OVO, or GoPay login credentials — those stay within the respective wallet apps.

Yes. Send a written data access request via live chat or email to the address in your account settings. We will confirm receipt and provide the available data within a reasonable period under applicable law.

After closure, we retain transaction records for the period required by applicable law, then delete personal data. Wallet references tied to GoPay or OVO transactions are included in that deletion schedule.

We share data only with payment processors — such as the rails behind DANA and OVO — and with third-party service providers bound by data protection obligations. We do not sell account data.

We post a notice on the platform when terms are updated. Continuing to use your account after an update means you accept the revised terms. Major changes are also flagged via your registered contact details.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.